Butterfly Essentials operates under the trade name "Butterfly Essentials" and is a part of Rosewalk By Rainbow Hospitals. All transactions, policies, and operations of Butterfly Essentials are governed under this framework.
By accessing or using our website and services, you agree to abide by these Terms & Conditions. If you do not agree to any part of these Terms, please refrain from using the Service.
1. Accounts
Account creation
- You must provide accurate, complete, and up-to-date information when creating an account.
- Failure to do so may result in suspension or termination of your account.
Security and responsibility
- You are responsible for safeguarding your password and account credentials.
- You agree not to disclose your password to any third party.
- You must notify us immediately of any unauthorized account use or security breach.
2. Intellectual property
All content, features, and functionality on this Service, including text, graphics, logos, images, and digital downloads, are the exclusive property of Butterfly Essentials and its licensors. Unauthorized use of any material is prohibited.
3. Orders and cancellation
Order placement and processing
- Orders placed on our website are subject to availability.
- We reserve the right to cancel or refuse any order for reasons including stock availability, pricing errors, or suspected fraudulent activity.
Order cancellation and modifications
- Once an order has been dispatched, modifications or cancellations may not be possible.
- If your order has not been shipped, you may contact customer support to request cancellation.
4. Shipping and delivery
- Delivery timelines may vary based on location, availability, and courier factors.
- We are not responsible for delays caused by external courier services.
- If an order is undelivered because incorrect address details were provided, additional shipping charges may apply for re-dispatch.
5. Returns and refunds
Return policy
- Returns are accepted for eligible defective, damaged, or qualified unused items in line with our posted return policy.
- Items must generally be returned unused, in original packaging, and with valid proof of purchase unless the issue relates to damage or defect.
Refund process
- Once a return is received and inspected, refunds are processed within the timelines stated in our refund policy.
- Refunds are credited to the original payment method for prepaid orders, unless otherwise stated.
- Shipping fees are non-refundable unless the return is due to our error or an eligible product issue.
6. Product disclaimer
Our products, including baby care essentials, women's care products, toys, and accessories, are curated for safety and quality. Customers should follow all usage instructions and safety guidance supplied with the product. We are not liable for allergic reactions, misuse, or unintended consequences arising from improper use.
7. Termination of service
We reserve the right to suspend or terminate access to the Service at any time without prior notice where these Terms are violated or where otherwise necessary to protect the Service or its users.
8. Limitation of liability
The Service is provided on an "as is" and "as available" basis without warranties of any kind. To the extent permitted by law, Butterfly Essentials is not liable for indirect, incidental, or consequential damages resulting from the use of or inability to use the Service.
9. Governing law
These Terms are governed by the laws of India. Any disputes arising from these Terms are subject to the exclusive jurisdiction of the courts in Hyderabad, India.
10. Changes to terms
We reserve the right to modify or replace these Terms at any time. By continuing to use the Service after such changes take effect, you agree to the revised Terms.
Contact us
If you have questions regarding these Terms, please contact us at support@butterflyessentials.in or call 08037836738.